F.A.Q : Frequently Asked Questions

 

Please also read the General Terms section.

Do you ship to my country?

Yes, we ship worldwide from Montreal, Canada. Please note that we do not ship anymore to Australia, and these US state : Florida, Georgia, Alabama and Tennessee.

Due to a temporary service disruption, we can not ship to these countries :
AFGHANISTAN
ALBANIA
ALGERIA
ANGOLA
ANGUILLA
ANTIGUA AND BARBUDA
ARGENTINA
ARMENIA
ARUBA
ASCENSION
AUSTRIA
AZERBAIJAN
BAHRAIN
BELGIUM
BELIZE
BERMUDA
BHUTAN
BOLIVIA
BOSNIA/HERZEGOV
BOTSWANA
BRUNEI
BURKINA FASO
BURUNDI
CAMBODIA
CAMEROON
CAPE VERDE
CAYMAN ISLANDS
CENTRAL AFR REP
CHAD
CHILE
COLOMBIA
COMOROS
CONGO
CONGO, DEM REP
COOK ISLANDS
CROATIA
CUBA
CYPRUS
DENMARK
DJIBOUTI
DOMINICA
DOMINICAN REP
DUTCH CARIBBEAN
ECUADOR
EGYPT
EL SALVADOR
EQUAT GUINEA
ERITREA
ESTONIA
FALKLAND ISLANDS
FAROE ISLANDS
FINLAND
FR POLYNESIA
FRENCH GUIANA
GABON
GAMBIA
GEORGIA
GHANA
GIBRALTAR
GREECE
GREENLAND
GRENADA
GUADELOUPE
GUINEA
GUINEA-BISSAU
GUYANA
HAITI
HONDURAS
INDIA
IRAN
ISRAEL
KAZAKHSTAN
KIRIBATI
KOREA NORTH DEM REP
KOSOVO
KUWAIT
KYRGYZSTAN
LAO
LATVIA
LEBANON
LESOTHO
LIBERIA
LIBYA
LIECHTENSTEIN
LUXEMBOURG
MACEDONIA
MADAGASCAR
MALAWI
MALAYSIA
MALDIVES
MALI
MALTA
MAURITANIA
MAURITIUS
MAYOTTE
MOLDOVA, REPUBLIC
MONACO
MONGOLIA
MONTENEGRO
MONTSERRAT
MOROCCO
MOZAMBIQUE
MYANMAR
NAMIBIA
NAURU
NEPAL
NEW CALEDONIA
NICARAGUA
NIGER
NIGERIA
NIUE
NORWAY
OMAN
PANAMA
PAPUA NEW GUINEA
PARAGUAY
PERU
PHILIPPINES
PITCAIRN
POLAND
PORTUGAL
QATAR
REUNION
RUSSIA
RWANDA
SAINT HELENA
SAINT KITTS & NEVIS
SAINT LUCIA
SAINT MAARTEN
SAMOA
SAO TOME PRINCIPE
SAUDI ARABIA
SERBIA
SEYCHELLES
SIERRA LEONE
SLOVAKIA
SOLOMON IS
SOUTH AFRICA
SPAIN
SRI LANKA
ST VINCENT & GRENADINES
SUDAN
SURINAME
SWAZILAND
SWEDEN
SWITZERLAND
TAJIKISTAN
TIMOR-LESTE
TOGO
TOKELAU
TONGA
TRINIDAD AND TOBAGO
TRISTAN DA CUNH
TUNISIA
TURKEY
TURKMENISTAN
TURKS & CAICOS
TUVALU
UKRAINE
UNITED ARAB EMR
URUGUAY
UZBEKISTAN
VANUATU
VENEZUELA
VIRGIN ISLANDS-BR
YEMEN
ZIMBABWE

 

 

What is the minimum purchase amount?

The minimum amount is US$ 15. Shipping cost not included.

Can I pay other than Paypal?

Yes, we accept:
- Mastercard, Visa, American Express (via Paypal)


Do I need a phytosanitary certificate and/or an import permit?

The authorities in your country can provide the necessary information on phytosanitary certificates and important permits. Many countries, such as in Europe, require virtually no authorization to receive our products. In general, the islands, such as Taiwan, Tahiti, New Caledonia, Mauritius, Florida (US) have the most stringent regulations. Please note that Rarexoticseeds does not provide any phytosanitary certificate. However, it is possible to deliver a certificate if your order reaches $50. The certificate will be valid for all the seeds you order. If you need one, feel free to contact us with your order number just after placing your order on our website. We will send you a Paypal request in order to pay for the certificate (cost $20 per certificate). Rarexoticseeds cannot be held responsible for blocking duty due to failure to license, though we can assure you that at least 98% of orders are delivered without problem. Please note that Rarexoticseeds will not refund any order that is intercepted or destroyed by customs.

Out of stock products: When will they be back?

Due to the rarity of some of our products, our supply of certain products can be irregular, so we cannot announce with certainty when they will be back in stock. Please visit the site regularly to check product availability.

Do you have any other species?

All the species we have are posted on the website. We don't offer any species search services.

Can you give me more information about the products?

All information we have is on the website in the product description and the page giving advice on germination. Please note that the advice on germination document is not included with the shipment of your order.

The seeds are sent in transparent plastic packets with the name tag of the species on the packet.

What is my order status ?

You can check the status of your order by logging into your account. Also, you will receive status notifications by email.

How much do the shipping fees cost ?

For a shipping fees quotation, check your cart at any times. You can simulate an order and stop just before proceeding to payment.

Can I pay when I receive my order ?

Sorry to inform you that Rarexoticseeds doesn’t provide Cash On Delivery service.
If you do not have access to credit card or if Paypal does not work in your country, please know that we also accept the following payment methods for orders above $50 (USD):


- Western Union
- International money orders
- Canadian and US personal checks.

Please note that we prioritize payments made with credit cards or via Paypal. If you choose other payment methods, order preparation may take longer than usual.

What is the usual delivery time ?

Please take into account order preparation and delivery time according to your location in order to know when you will receive your order. Refer to this table:

  Order preparation     Delivery time
1-7 days   CANADA      USA   Other countries  
2-10 days 7-15 days 1-4 weeks


Please only contact us if the delivery time has been exceeded. Thank you.

What is the currency used for the prices displayed on the website?

The currency is the US dollar. You can change which currency to display by selected the preferred currency at the top right corner of the website.

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