General Terms

Price

All prices are in U.S. dollars and are subject to change without notice. You can select the currency you would like to be displayed at the top right corner of the website. Available currencies: USD, CAD and EUR.

Taxes

Taxes apply only to purchases shipped to Canada: GST and QST in Quebec, and GST only for the other provinces.
For other countries, taxes and customs duties are likely to be claimed under the law in force in the country of destination, but are not the responsibility of Rarexoticseeds.

Payment

Payment is accepted via VISA, MASTERCARD through the secure, simple and fast Paypal Payment system. A Paypal account is not required to pay .
If you do not have access to credit card or if Paypal does not work in your country, please know that we also accept the following payment methods: Western Union, International money orders (minimum order of $50), Canadian and US personal checks. Please note that we prioritize payments made with credit cards or via Paypal. If you choose other payment methods, order preparation may take longer than usual. Please note that refund are not possible with these other payment options.

Shipping

We ship worldwide. All orders are normally shipped by Canada Post. Every order shipped is considered delivered. Rarexoticseeds cannot be held responsible for non receipt of order, except in cases of obvious error on our part.
Registered mail is available for smaller orders. For larger orders, please contact us. Delivery confirmation for larger orders is a $50 minimum.

Shipping costs

Shipping costs are calculated by estimating weight and destination of the order, and getting as close as possible to the actual cost. It is possible to view an estimate of shipping charges by visiting the Shopping Cart page on our website.

Delivery

The deadline for preparation of the order is usually less than one week. Please allow for preparation time and the following delivery ranges before expecting your order to arrive:

  • Canada : 2 to 8 days
  • USA : about 1 to 3 weeks
  • Other countries : about 2 to 8 weeks
  • Please wait one more week before emailing us, mail is sometimes slower and lost orders are very rare.

Phytosanitary Certificate

Depending on the species ordered and the regulations in force in the country of destination, it is possible that a phytosanitary certificate and/or import permit is required (see FAQ). So, please learn about the laws in force in your country before requesting a certificate. Please note that we do not usually provide any phytosanitary certificate. We can exceptionally deliver a certificate depending if your order is above $50 (USD). This process requires an inspection from the Canadian Food Inspection Agency and will prolong the time of delivery (2 additional weeks). The certificate costs $20 and can be requested via e-mail after placing your order on our website. We will then send you a Paypal request for you to pay for the certificate.

Availability

We do our best to update our site and keep in stock the largest number of products. If a product were to become unavailable between the time of order placement and preparation, the cost will simply be refunded.

Warranty

Though we do provide seed germination guidelines on our web site, successful seed germination depends on a number of factors. It is for that reason that we are unable to offer a guarantee. Our best evidence of our company’s quality is demonstrated by the loyalty and satisfaction of our customers and the success of our site.

(More information in FAQ)

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